Frontline Data Services – QuickSupport

A Frontline technician may ask you to run this tool so that we can securely access your device, diagnose an issue, and apply fixes while you watch.

The tool does not grant permanent unattended access unless you explicitly approve it during a support session.

Detecting your operating system…

Windows

Use on Windows 10 or 11. Portable helper – no full installation required.

Download fdsdesk-qs.exe

SHA256:


        d8431e977cfc9b56ca11322edbbfdf817ec0235532c0f062cc2ca7685bf95a49

macOS

For supported Intel and Apple Silicon Macs (Rosetta). Requires install permissions.

Download fds-remote-mac-install-x64.dmg

SHA256:


        9f68acfc2e94efadf1bf4961d2f200ac466e994ce51b0b04ba8fb717c73fdb82

Linux (.deb)

For Debian/Ubuntu-based systems (x86_64). Install via your package manager.

Download fdsdesk-x86_64.deb

SHA256:


        bbf4afa344d0b72bd8c07186ad03c9a82d2912f76b5f4ab42a0d218671182079

I understand that this software allows an authorized Frontline Data Services technician to view and control my device for the duration of a support session. I will only run it when instructed by Frontline support.

Tick the acknowledgment box before downloading any support tool.

Never run remote access software at the request of unknown callers or unsolicited emails. If you are unsure that a request is legitimate, contact Frontline Data Services through your normal support channels before proceeding.